Shipping, Returns, and Refunds Policy

At Due Baci Publishing, we take great care to ensure your books are beautifully made and carefully packaged so they arrive in perfect condition. All orders are fulfilled and shipped from our Australian warehouse. 

Processing & Shipping

Orders are typically processed within 2–3 business days and shipped via standard delivery. Please allow 10–14 business days from dispatch for your order to arrive. Once shipped, you’ll receive an email to confirm that your order has been dispatched from the warehouse.

Please note that shipping times may vary due to carrier delays, public holidays, or peak periods.

Returns & Refunds

In accordance with Australian Consumer Law, you are entitled to a replacement or refund if your item arrives faulty, damaged, or not as described.

If this occurs, please contact us within 7 days of receiving your order, along with a brief description and photo of the issue.

We’ll gladly arrange a replacement or refund once the item has been returned. Please note that customers are responsible for return shipping costs, unless the return is required by law.

We do not offer refunds or exchanges for change of mind purchases.

Need Help?

If you have any questions or concerns about your order, please reach out via our Contact Us page or email us at duebacipublishing@outlook.com — we’re always happy to help and want every customer experience to feel as warm and genuine as our books.

Thank you for supporting Due Baci Publishing — every order means the world to us.

Grazie Mille! xx